Refund and Cancellation Policy

Last updated: 21 October 2026. This policy applies to every order placed on waywoodpad.com.

WayWood is operated by ROASLIT LTD, a company registered in England and Wales under company number 17454134, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom. This policy sits alongside our Terms and Conditions of Sale and does not affect your statutory rights.

1. Cancelling before your order is dispatched

You can cancel at any time before dispatch by emailing woodwayhelper@outlook.com with your order number. If the order has not yet left our supplier, we cancel it and refund you in full within 14 days, with nothing to send back.

2. Our 14 day cancellation policy

Under our voluntary cancellation policy, you can cancel your order within 14 days of receiving it, without giving a reason. This policy does not limit your rights under applicable consumer protection laws. Tell us by email at woodwayhelper@outlook.com, stating your name, your order number and that you wish to cancel.

You then have 14 days to send the product back. We will email you the return address and instructions. Unless the item is faulty or was sent in error, the cost of returning it is yours.

We refund the full price you paid, including standard delivery, within 14 days of receiving the product back or of receiving proof that you have sent it, whichever comes first. If the product has been handled beyond what is needed to check its nature and how it works, we may deduct an amount reflecting the loss in value.

3. Our 30 day satisfaction promise

In addition to your legal rights, if WayWood is not right for you, you can ask for a return and a full refund within 30 calendar days of delivery. Email us with your order number and we will arrange it. The product must be complete and in a condition that allows resale or, at our discretion, recycling.

4. Damaged, faulty or incorrect items

If your order arrives damaged, please tell us within 7 days of delivery, with photographs of the product and the packaging, so we can resolve it quickly.

If the product is faulty, not as described or not fit for purpose, contact us for a repair, replacement or refund, as appropriate. Under our policy, you can return faulty goods within 30 days of delivery for a full refund. We cover the cost of returning faulty or incorrectly supplied items. Your rights under applicable provincial or territorial consumer protection laws remain unaffected.

5. How to request a refund

Email woodwayhelper@outlook.com with:

• your order number
• the reason for your request
• photographs, if the item is damaged or faulty

We reply within 1 to 2 business days, Monday to Friday, 9:00 to 17:00 GMT. Please wait for our return instructions before sending anything back, so your parcel can be matched to your order.

6. How and when you are refunded

Refunds are always made to the original payment method. Once we have issued the refund, your bank or card provider may take a further 5 to 10 business days to show it on your statement. We will confirm by email as soon as the refund has been processed.

7. Contact

For any question about a cancellation, return or refund, contact us at woodwayhelper@outlook.com.